If you have recently moved, we may not be able to identify you with the address you provided. If this happens, your account application will be in review and a member of our support team will reach out within 1 business day. Our team will share a secure link for you to upload one of the following documents, in order to verify that you reside at the address provided during account setup: utility bill, bank statement, and government-issued identification document.

‍Your government-issued identification must include your address.

If your account application is in review due to an address mismatch and you haven't received a secure link within one business day, please reach out to support@ratio.me.

When uploading a document, please note:

• We do not accept documents older than 3 months old.
• Your document scan should be complete and show all four corners. We do not accept incomplete document scans.
• Keep the document unaltered, except when masking bank account or card numbers, sensitive data can be covered.
• You may submit a photo/scan of hard copy documents or a PDF file of digital copy documents.

‍We aim to have reviewed documents reviewed within one business day.